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Privacy Policy

Dematic commitment to data privacy protection

Protecting the security and privacy of your personal data is important to Dematic; therefore, we conduct our business in compliance with applicable laws on data privacy protection and data security. We hope the policy outlined below will help you understand what data Dematic may collect, how Dematic uses and safeguards that data and with whom we may share it. 

Personal data

Through our Web sites, Dematic will not collect any personal data about you (e.g. your name, address, telephone number or e-mail address), unless you voluntarily choose to provide us with it (e.g. by registration, survey), respectively, provide your consent, or unless otherwise permitted by applicable laws and regulations for the protection of your personal data. 

Purpose of use

When you do provide us with personal data, we usually use it to respond to your inquiry, process your order or provide you access to specific information or offers. Also, to support our customer relationship with you:

  • we may store and process personal data and share it with our worldwide affiliates to better understand your business needs and how we can improve our products and services; or
  • we (or a third party on our behalf) may use personal data to contact you about a Dematic offer in support of your business needs or to conduct online surveys to understand better our customers' needs.

If you choose not to have your personal data used to support our customer relationship (especially direct marketing or market research), we will respect your choice. We do not sell or otherwise market your personal data to third parties, except to Dematic affiliates. 

Purpose limitation 

Dematic will collect, use or disclose personal data supplied by you online only for the purposes disclosed to you, unless the disclosure:

  • is a use of the personal data for any additional purpose that is directly related to the original purpose for which the personal data was collected,
  • is necessary to prepare, negotiate and perform a contract with you,
  • is required by law or the competent governmental or judicial authorities,
  • is necessary to establish or preserve a legal claim or defense,
  • is necessary to prevent fraud or other illegal activities, such as willful attacks on Dematic information technology systems. 

Non-personal data collected automatically

When you access our Web sites, we may automatically (i.e., not by registration) collect non-personal data (e.g. type of Internet browser and operating system used, domain name of the Web site from which you came, number of visits, average time spent on the site, pages viewed). We may use this data and share it with our worldwide affiliates to monitor the attractiveness of our Web sites and improve their performance or content.

"Cookies" – Information stored automatically on your computer

When you view one of our Web sites, we may store some data on your computer in the form of a "cookie" to automatically recognize your PC next time you visit. Cookies can help us in many ways, for example, by allowing us to tailor a Web site to better match your interests or to store your password to save you having to re-enter it each time. If you do not wish to receive cookies, please configure your Internet browser to erase all cookies from your computer's hard drive, block all cookies or to receive a warning before a cookie is stored. 


Dematic will not knowingly collect personal data from children without insisting that they seek prior parental consent if required by applicable law. We will only use or disclose personal data about a child to the extent permitted by law, to seek parental consent pursuant to local law and regulations or to protect a child. The definition of "child" or "children" should take into account applicable laws as well as national and regional cultural customs. 


To protect your personal data against accidental or unlawful destruction, loss or alteration and against unauthorized disclosure or access, Dematic uses technical and organizational security measures. 

Links to other web sites

Dematic Web sites contain links to other Web sites. Dematic is not responsible for the privacy practices or the content of other Web sites. 

Questions and comments

Dematic will respond to reasonable requests to review your personal data and to correct, amend or delete any inaccuracies. If you have any questions or comments about the Dematic Data Privacy Protection Policy please go to the Contact page and fill out the form. As the Internet matures, so will our Data Privacy Protection Policy. We will post changes to our Data Privacy Protection Policy on this page. Please check this page regularly to keep up-to-date.

How It Works

The ALS is typically installed on-campus, in a university's main library to allow real time collection interaction by students and faculty. Returned items are collected at a Library check-in location. The library's system will determine if the items should be sent back to the shelves or returned to the Automated Library Storage System. Items to be returned to the ALS have their barcodes scanned at ALS workstations and the correct bin is automatically positioned in front of the operator for placement of the item in the bin. The bin is then automatically returned to its position in the ALS.

Dematic ASRS
Automated Library Systems

To request an item in the ALS, a patron simply uses the library's online catalog system. The Library's system will automatically request items held by the ALS. In most instances, the item will be waiting for the patron at the designated circulation desk in the time it takes the patron to walk to the desk. The ALS has the ability to assign items to random locations, maximizing space utilization. A computer system developed by Dematic records all items' locations for rapid retrieval.

Automated Collection Storage

Additionally, collections, valuable items, items requiring restoration, restricted holdings, etc. can be assigned by the ALS to dedicated locations. When items are returned, the ALS will scan their barcode and return them to their proper location. The ALS has extensive management and reporting capabilities. User ID's and passwords allow the Library's administration to restrict access to specific items and to ALS system commands and reports.

The ALS is flexible enough to manage collections ranging in size between 250,000 to 10,000,000 volumes

and typically requires 1/7th the space of conventional shelving and at substantial cost savings. On a 25-year lifecycle cost basis, the ALS solution is conservatively one-half the cost of a conventional solution.

Automated Collection and Document Management